Order & Payment

Orders
Orders can be placed on this website and will take 7 to 9 business days for processing. To view the status of your order placed on this website, please log in to your account. Orders placed elsewhere (through email or telephone) will not be displayed here. If you require information on your order that was placed elsewhere, please call us at 905-502-9955 or email us at support@greenimport.ca. 

Minimum Order Amounts
We do not have order minimums. However, each item will have a quantity minimum which will be indicated on the product page. Please select at least the minimum quantity when ordering. If an order is submitted without meeting the minimum quantity, the quantity will be adjusted during processing and the difference will be charged.

Order Changes and Cancellations
Orders can be changed or cancelled within 24 hours without penalty. If an order is cancelled after 24 hours, a 30% restocking fee will be applied. If an order requires changing (including additions, deletions and shipping address changes), please contact us as soon as possible.

Payment
All payments are due at checkout and will require a credit card. We do not offer terms.

Out of Stock / Backorders
If certain items in your order are out of stock, we will move that item into backorder and fulfil once they are back in stock.

Returns
Returns are accepted. The customer will be responsible for the freight back to our warehouse (a return label can be provided) as well as a 30% restocking fee. To initiate a return, please contact us at support@greenimport.ca. 

Damaged / Defective / Incorrect Item Returns
If you are not completely satisfied with your purchase, we will work with you to resolve the issue immediately. Please contact us within 5 business days from delivery of damaged / defective / incorrect item with the following information:

• Item number of the affected product
• Invoice number
• Description of the damage/defect
• Pictures clearly showing the damage
• Pictures of the packaging